Refund Policy — Hazy

Service: Hazy — hazy.so Last Updated: June 11, 2026

This Refund Policy describes when and how refunds may be issued for purchases made through the Hazy web service at hazy.so (the "Service"), operated by PIXO Inc. ("Owner," "we," "us," or "our"). All purchases through the Service are processed by Paddle.com Market Limited and its affiliates ("Paddle"), which acts as the Merchant of Record. Refunds, when issued, are processed by Paddle. This Refund Policy forms part of, and should be read together with, the Hazy Terms of Use and Privacy Policy.

At a Glance:

• Hazy sells Credits (referred to within the Service as "Sparks") — a virtual item used to advance Stories, unlock chapters, and trigger AI generation actions. Credits are digital content delivered immediately upon purchase. In this Refund Policy, the terms "Credits" and "Sparks" refer to the same virtual item.
• All purchases are generally final and non-refundable once Credits have been delivered to your account, except in the limited circumstances described in Section 3 below and where required by applicable mandatory law.
• To request a refund in an eligible case, contact [email protected] within 14 days of the purchase. We will review your request and, where eligible, instruct Paddle to issue the refund through your original payment method.
• EU / UK Consumers: by initiating a purchase you have consented to immediate performance of the contract and have waived your statutory right of withdrawal for digital content once performance has begun, to the extent permitted by law. See Section 5.
• You may also contact Paddle directly through the support link on your receipt. Refund decisions are made jointly by the Owner and Paddle in accordance with this Policy and Paddle's terms.

1. What You Are Purchasing

When you make a purchase on Hazy, you are purchasing Credits (referred to within the Service as "Sparks"), which are virtual items that you may spend within the Service to unlock chapters, initiate AI generation actions, advance Stories, or access other paid features. References in this Refund Policy to "Credits" include the same virtual item branded as "Sparks" within the Service interface.

Important characteristics of Credits (as described in the Terms of Use):

• Credits are virtual items, not real currency, and have no cash value;
• Credits are non-refundable once delivered to your account (subject to Section 3 below);
• Credits are non-transferable and tied to the account on which they were purchased;
• Credits are licensed, not sold, to you for use within the Service;
• Credits may expire if your account becomes inactive for an extended period or as specified at the time of purchase.

By initiating a purchase, you:

• consent to immediate performance of the contract, meaning Credits are delivered to your account immediately;
• to the extent permitted by applicable law, waive any statutory right of withdrawal that would otherwise apply to digital content once performance has begun.

2. Credits Are Generally Non-Refundable

Because Credits are digital content delivered immediately, purchases are generally final and non-refundable once Credits have been added to your account. In particular, refunds will not be issued for:

• Credits that you have used, in whole or in part, to unlock chapters, generate AI content, or otherwise consume features of the Service;